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Adaptive Insights LLC.

Customer Alerts


Support for Swapping Adaptive Data Agent Manager from Oracle JDK to OpenJDK
As of 2019.3, you can swap from the Oracle JDK to OpenJDK for use with Adaptive Data Agents. Read Swap from Oracle JDK to OpenJDK for Adaptive Data Agents.

Technical Support change for legacy connectors, effective January 1, 2020
As of January 1, the third-party vendor who provides the technology for our legacy connectors will no longer provide software updates or support. Adaptive Insights Technical Support as a result will no longer provide support for legacy connectors. Read Adaptive Insights to End Support for legacy Pervasive-based Connectors for more information.

Past Alerts

April 2019

NetSuite two-factor authentication (2FA) required by April 8 2019
NetSuite's deadline for updating to two-factor authentication (2FA) is April 8, 2019. Existing legacy NetSuite integrations will not work once NetSuite turns off the legacy method of authentication. See Prepare for NetSuite Two-Factor Authentication for details.

January 2019

Support Policy Change: Authorizing support personnel to access your instance
Effective as of Release 2019.1, administrators must authorize Adaptive Insights support personnel to give them access to your instance. You must select a new option in General Setup: Allow Adaptive Insights support personnel to login. See Give Support Access to Your Instance for details.

December 2018

Import History Policy Change Notification
Effective January 7, 2019, Adaptive Insights is changing the import history file storage limit to 10 gigabytes. Read this FAQ for more on this policy change. 

November 2018

Elastic Hypercube
Release 2018.3 continues our phased rollout of elastic hypercube technology. The elastic hypercube dynamically allocates computing. You'll get faster response times and more optimized calculations. Read more in our newsroom.


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