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Workday Adaptive Planning Knowledge Center

Customer Alerts


Workday Adaptive Planning Announcement FAQ

On February 18, Workday sent a communication regarding the upcoming changes to the Workday Adaptive Planning Partner Program and model as it relates to our partners. Click here to read the FAQ. Check back on this page for updates.

eraseData API Case Insensitivity and Unrecognized Tags

As of February 12, 2021 eraseData API requests allow case insensitive tag matching and reject unrecognized tags. See eraseData.


Past Alerts

November 2020

Sage Intacct Non-Posting Dimensions
In November 2020, Sage Intacct changes their parent/child logic for Class, Location, and Department dimensions to disallow posting atransaction to parent dimensions. We support this change by adding the Include Active Non-Posting Dimensions option to the Sage Intaact data source settings. See Steps: Set Up Intaact Data Sources.

September 2020

IP Address Changes for AWS Migrations
We are migrating our authentication servers to Amazon Web Services (AWS) on Saturday, September 19 from 10:00 a.m. to 4:00 p.m. PT. Please consult with your IT team as soon as possible to determine if you require any networking changes as the IP addresses for Adaptive Planning servers will change. For additional information see this FAQ and the Restrict Access by Specific Domains and IP Addresses article for a list of IP addresses that will be in place after the migration.

July 2020

What the Schrems II Decision Means for our Customers
On July 16, 2020, the Court of Justice of the European Union (“CJEU”) handed down its much-awaited decision in what has become known as the “Schrems II” case. While companies may no longer use the Privacy Shield as a data transfer mechanism for personal data from the European Economic Area to the United States, Workday employs other valid data transfer mechanisms not affected by today’s ruling. To help provide clarity on what this ruling means, and what to expect from Workday in our ongoing commitment to cross-border data flows, we have published a Schrems II FAQ.

Plan for Upcoming Changes to Sharing Web Reports
In an upcoming change planned for 2020R2, you will be able to share web reports by individual users, user groups, or levels. Users will see all reports shared with them including empty reports. However, when they run these empty reports, no data will display. This is a change from the current behavior where we remove empty reports for users that do not have access to the data in the report. If your organization has reports with sensitive names or data, act now to prepare for this change. Read Prepare for Upcoming Changes to Sharing Web Reports.

April 2020

Commitment to Help You Run Your Business During COVID-19
Workday continually monitors business impact from COVID-19 as well as any potential disruptions to control operation and future SOC reports.  Read Monitoring Business Impact During COVID-19.

January 2020

Support for Swapping Adaptive Data Agent Manager from Oracle JDK to OpenJDK
As of 2019.3, you can swap from the Oracle JDK to OpenJDK for use with Adaptive Data Agents. Read Swap from Oracle JDK to OpenJDK for Adaptive Data Agents.

Technical Support change for legacy connectors, effective January 1, 2020
As of January 1, the third-party vendor who provides the technology for our legacy connectors will no longer provide software updates or support. Adaptive Insights Technical Support as a result will no longer provide support for legacy connectors. Read Adaptive Insights to End Support for legacy Pervasive-based Connectors for more information.

April 2019

NetSuite two-factor authentication (2FA) required by April 8 2019
NetSuite's deadline for updating to two-factor authentication (2FA) is April 8, 2019. Existing legacy NetSuite integrations will not work once NetSuite turns off the legacy method of authentication. See Prepare for NetSuite Two-Factor Authentication for details.

January 2019

Support Policy Change: Authorizing support personnel to access your instance
Effective as of Release 2019.1, administrators must authorize Adaptive Planning support personnel to give them access to your instance. You must select a new option in General Setup: Allow Adaptive Insights support personnel to login. See Give Support Access to Your Instance for details.

December 2018

Import History Policy Change Notification
Effective January 7, 2019, Adaptive Insights is changing the import history file storage limit to 10 gigabytes. Read this FAQ for more on this policy change. 

November 2018

Elastic Hypercube
Release 2018.3 continues our phased rollout of elastic hypercube technology. The elastic hypercube dynamically allocates computing. You'll get faster response times and more optimized calculations. Read more in our newsroom.


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