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Workday Adaptive Planning Knowledge Center

Issue: Reset Getting Started Assistant is preventing users from logging in

This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release. 

Issue: Reset Getting Started Assistant is preventing users from logging in

Example: My entire staff cannot log in to the Adaptive Planning instance.  Every time user submits a password, the login page simply refreshes. I am the only person who can login and I can’t get the ‘Getting Started Assistant’ to stop showing up. Also, it is defaulting when I click the Administration menu. I have tried to reset passwords for the users, but nothing seems to work. 

Solution: An administrative user must re-accept the MSA to allow users to access the instance. There are two possibilities why the 'Getting Started Assistant' page started to shows up when an administrative user logs in:

  1. Administrative user who accepted the master subscription agreement was deleted
  2. Reset Getting Started Assistant was accidentally clicked via the Administration > General Setup menu
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