This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release.
Issue: Reset Getting Started Assistant is preventing users from logging in
Example: My entire staff cannot log in to the Adaptive Planning instance. Every time user submits a password, the login page simply refreshes. I am the only person who can login and I can’t get the ‘Getting Started Assistant’ to stop showing up. Also, it is defaulting when I click the Administration menu. I have tried to reset passwords for the users, but nothing seems to work.
Solution: An administrative user must re-accept the MSA to allow users to access the instance. There are two possibilities why the 'Getting Started Assistant' page started to shows up when an administrative user logs in:
- Administrative user who accepted the master subscription agreement was deleted
- Reset Getting Started Assistant was accidentally clicked via the Administration > General Setup menu