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Knowledge and Support - Adaptive Insights

How To Locate The OfficeConnect Trace File

This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release.

Question

How do I locate the OfficeConnect trace file on my computer?

Answer

The OfficeConnect trace files provide more information about any errors generated while running or launching OfficeConnect. The steps below are to locate these files which can be used by Support to help troubleshoot.

 

  1. Go to Start
  2. In Search programs and files type %temp% and press Enter
  3. Locate the file called OfficeConnectExcelTrace.xml (and OfficeConnectLauncherTrace.xml if you cannot launch the application) and send to Support