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Workday Adaptive Planning Knowledge Center

Government Access Principles

This document sets out how Adaptive Insights would respond to demands from law enforcement or other government agencies (Government Agency) seeking access to electronic information customers submitted into Adaptive Insights’s software-as-a-service applications (Covered Data).

This document sets out how Adaptive Insights would respond to demands from law enforcement or other government agencies (Government Agency) seeking access to electronic information customers submitted into Adaptive Insights’s software-as-a-service applications (Covered Data). As set out in more detail below, Adaptive Insights commits to redirect such demands to customers where possible, to challenge any restrictions on informing affected customers about such demands, and to comply only with lawful demands that are narrowly tailored after all non-frivolous legal challenges are exhausted.

  1. Adaptive Insights will not disclose Covered Data to a Government Agency unless compelled by law. Each demand (if and when received) will be carefully reviewed by Adaptive Insights’s Legal Department to determine if it is lawful, valid and enforceable. When assessing the lawfulness of the demand, Adaptive Insights takes into account all applicable laws.

  2. If a Government Agency contacts Adaptive Insights directly with a demand for Covered Data, Adaptive Insights will inform the agency that it is a processor of its customers’ data and attempt to redirect the Government Agency to make the demand directly to the relevant customer.

  3. Adaptive Insights will notify the affected customer prior to producing the requested information and give the customer the opportunity to contest the demand in court, unless the demand is accompanied by a legal prohibition on informing the customer. Adaptive Insights will challenge any order or legal requirement prohibiting it notifying its customers of the demand.

  4. Adaptive Insights’s notification to Customer will include, to the extent permitted by law:

    • The identity of the requesting Government Agency

    • The scope of the demand

    • The legal grounds presented for the demand

    • Relevant contacts related to the demand

    • Timeline for responding to the demand

    • Any documentation (or scanned copies) presented in connection with the demand

  5. Where Workday’s Processor Binding Corporate Rules apply, Adaptive Insights will, unless prohibited, inform its competent data protection supervisory authority if communication with the customer is prohibited. If notification to the data protection supervisory authority is prohibited, Adaptive Insights will use best efforts to challenge this prohibition.

  6. If unable to notify the customer so that they can challenge the demand directly, Adaptive Insights will challenge the disclosure demand where non-frivolous grounds exist to do so. In particular, Adaptive Insights will contest demands that:

    • Are overly broad and do not seek specific information related to specific customers and accounts. 

    • Do not comply with the applicable legal requirements pursuant to the authority under which the demand is made. 

    • Seek Covered Data stored in a data center outside of the U.S., where appropriate under the CLOUD Act.

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