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Adaptive Insights
Knowledge and Support - Adaptive Insights

Switching Sandbox And Production Instances

Question

I would like to switch my instances so that what is currently our Sandbox becomes our Production instance and the current Production instance becomes the Sandbox. How can I do this?

Answer

The steps to achieve this are as follows;

  1. Log into the current production instance and change all of the logins from @company.com to something like @company_sandbox.com.
  2. Log into the Sandbox instance and change all of the logins from @companysandbox.com to @company.com
  3. (optional) You could now log back into the original instance and change the logins from company_sandbox.com to companysandbox.com if necessary
  4. Go to Admin > General Setup in both instances and update the instance names accordingly.
  5. Contact Support (support@adaptiveinsights.com) to let us know the change has been made and we will make sure to update our internal record

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