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Knowledge and Support - Adaptive Insights

Backing Up and Restoring Data Agents

After you have your agents set up, you need to configure the Adaptive Data Agent Ser­vices Manager for backing up data agents.

Backing Up Data Agents

You can back up all data agents at once or individual data agents.

To back up all data agents and associated information, follow these steps:

  1. Click the Backup/Unprovision tab in the Adaptive Data Agents Services Manager.
    The Adaptive Data Agent Service Manager screen appears with the Backup/Unprovision tab displayed, as shown below.

    !new_DASM_4_Backup_xantus.png
  2. Enter the folder to back up files to in the first field. (You can optionally click Backup Destination Folder for a standard directory selection dialog box. Select the direc­tory you want to back up to.) Click Clear to clear the field and start over.

  3. Click Full Backup Now. The Adaptive Data Agent Service Manager backs up all data agents and associated information to the specified backup folder.

To back up a single data agent, follow these steps:

  1. Click the Backup/Unprovision tab in the Adaptive Data Agents Services Manager.
    The Adaptive Data Agent Service Manager screen appears with the Backup/Unprovision tab displayed, as shown below.

    !new_DASM_3_AgentMgmt_xantus.png
  2. Select a data agent from the drop-down list.

  3. Click Backup Now. The Adaptive Data Agent Service Manager backs up the speci­fied data agent and associated information to the backup folder specified on the Service Backup tab (shown earlier).

Restoring Data Agents

You can restore all data agents at once or restore individual data agent files.

To restore all data agents and associated information, follow these steps:

  1. Click the Backup/Unprovision tab in the Adaptive Data Agents Services Manager.
    The Adaptive Data Agent Service Manager screen appears with the Backup/Unprovision tab displayed (as shown earlier).

  2. Click Full Restore Source Folder for a standard directory selection dialog box. Select the directory you want to restore from.

  3. Enter the backup password that was used for the backup at the time the backup was made. The backup password is stored in the Adaptive Integration server for each of the backups created locally. It is used as an encryption key for the backup. (You can also click Get Backup Password to retrieve an encrypted version of the password corresponding to the backup password from the Adaptive Integration server.)

  4. Click Full Restore Now. The Adaptive Data Agent Service Manager restores all data agents and associated information to the specified restore folder.

To restore a single data agent, follow these steps:

  1. Click the Backup/Unprovision tab in the Adaptive Data Agents Services Manager.
    The Adaptive Data Agent Service Manager screen appears with the Backup/Unprovision tab displayed (as shown earlier).

  2. Click Select Agent Backup to Restore From for a standard file selection dialog box. Select the backup file you want to restore from.

  3. Enter the backup pass key that was used for the backup at the time the backup was made.

  4. Click Restore Now. The Adaptive Data Agent Service Manager restores the speci­fied data agent and associated information.

Data Residency Requirements and Domain Whitelisting

The Data Agent must be able to communicate with all Adaptive Insights servers at the domain name *.adaptiveplanning.com on port 443 (the encrypted SSL port). If your orga­nization's internal network includes a firewall and / or http proxy then your firewall / http proxy configuration must allow the Agent service’s user account access to Adaptive serv­ers.

Whitelisting all  *.adaptiveplanning.com domains on port 443 is a requirement to ensure that data originating in Europe, Australia and Canada is contained completely on servers within those geographies. Traffic balancing and data sovereignty modifications cannot be performed without whitelisting all *.adaptiveplanning.com connections on port 443.

One machine running the agent service cannot serve tenants in multiple geographies.

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