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Adaptive Insights
Knowledge and Support - Adaptive Insights

Can Connector Communicate with Adaptive Insights Servers?

This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release.

Question

I was just wondering what ports need to be open from a server to allow for it to be able to call the adaptive planning web services? We're in the process of setting up a new machine and would like these ports specified so we can make allowances for the ports so that we can call adaptive planning services from these ports.

Answer

Adaptive web services are available at this URL:  

https://api.adaptiveinsights.com:443

Port 443 is a standard https port and usually does not require any special allowance.

You can test access to web services by entering this URL in a web browser: https://api.adaptiveinsights.com/api/v15.  You should get an error message: "Illegal Input. Input data must be an XML document.".  This indicates that you have successfully reached the Adaptive Server (but since you did not include a valid API request you get the error message).  You can also "ping" api.adaptiveinsights.com and you should get a reply.

We recommend that you don't "whitelist" specific IP addresses in your firewall.  Adaptive Insights reserves the right to move your instance to a different server without notice for load balancing or other operations management purposes.  From time to time Adaptive may add new ip addresses as well. If your local policy allows you can whitelist "*.adaptiveinsights.com".  If you do need a list of specific IP addresses for the purposes of white listing in your firewall please contact Support.