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Adaptive Insights
Knowledge and Support - Adaptive Insights

Contact Us

Provides a list of services available at Adaptive Insights and provides information on how you can contact us.
Contact Services Provided How to Contact Us



  • Support access for 2-5 administrators (based on your support contract) post-implementation.
  • Maximum first response time of 4-12 business hours (based on your support contract) in your local region:
    • Monday – Friday, 6 a.m. – 6 p.m.
    • Local time: US (PST), UK (BST), and APAC (AEST)

What we do:

  • Troubleshoot technical errors encountered in the system.
  • Identify if system behavior is unexpected or should be reviewed by one of our consultants.
  • Provide general information on functionality, including links to documentation when available.
  • Process restore requests.
  • Reset passwords for admins in an instance if all other admins are locked out.

Submit a Ticket: From the application, open Navigation Menu > Support > Submit a Request.


Call: Dial one of these numbers:

  • US 512-961-7417
  • UK +442080689560
  • AUS +61280738188

Customer Success Manager (CSM)

What we do:

  • Execute renewals.
  • Speak to pricing, seats, and anything else contract related.
  • Provide updates on new products.
  • Assist with setting up Training, Enablement, and Professional Services projects.
  • Assist with sandbox refreshes.

Each client has an assigned Customer Success Manager who is your primary point of contact.

Contact your assigned CSM using their direct email.


What we do: 

  • Provide model reviews to identify opportunities for model optimization and provides solutions that promote scalability and long-term success.
  • Provide office hours (based on your support contract) with a high-level review of your model and discussion on what you would like to improve. This can be utilized for specific cases where a new report or small change in the system needs to be made as well.
  • Provide a solution expert for brain storming ideas on model work.
Your Customer Success Manager can help coordinate some time with a member of our Enablement team.


50+ hours of self-paced training is included with each Full and Contributor seats purchased. 

What we do: 

  • Help you prepare for a successful Implementation
  • Train administrators and contributors to work in your model
  • Prepare the administrator to train others your organization


Professional Services

This service is provided for a fee. Each engagement is defined in a Statement of Work.

What we do:

  • Deliver implementations of Adaptive Insights products, making best practice recommendations.
  • Advise on and builds new logic in the system.
  • Provide in-depth analysis of current models to advise on any changes and accommodations for growth moving forward.
  • Offer managed services focused on long-term enablement and success.

Your Customer Success Manager can help start the process for a Professional Services project.

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