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Why Am I Receiving An Error That Says A Printable View Of A Sheet Cannot Be Opened In Excel?

Question

Why am I receiving an error that says a printable view of a sheet cannot be opened in Excel?

Answer

Our data is encrypted for security purposes. Often times when users receive a warning that states a file cannot be opened when generating the file in IE, that is due to security settings.

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There is a setting in Internet Explorer that prevents encrypted files from being downloaded. This setting is called "do not save encrypted pages to disk" and is located in the Tools> Internet Options> Advanced tab in the Security section. Make sure this box is not checked when downloading files from Adaptive Planning.

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