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Why Am I Receiving An Error That Says A Printable View Of A Sheet Cannot Be Opened In Excel?

This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release.

Question

Why am I receiving an error that says a printable view of a sheet cannot be opened in Excel?

Answer

Our data is encrypted for security purposes. Often times when users receive a warning that states a file cannot be opened when generating the file in IE, that is due to security settings.

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There is a setting in Internet Explorer that prevents encrypted files from being downloaded. This setting is called "do not save encrypted pages to disk" and is located in the Tools> Internet Options> Advanced tab in the Security section. Make sure this box is not checked when downloading files from Adaptive Planning.

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