This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release.
Why am I receiving an error that says a printable view of a sheet cannot be opened in Excel?
Our data is encrypted for security purposes. Often times when users receive a warning that states a file cannot be opened when generating the file in IE, that is due to security settings.
There is a setting in Internet Explorer that prevents encrypted files from being downloaded. This setting is called "do not save encrypted pages to disk" and is located in the Tools> Internet Options> Advanced tab in the Security section. Make sure this box is not checked when downloading files from Adaptive Planning.