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Knowledge and Support - Adaptive Insights

When I Try To Export A File Or Run A Report, I Never See A Download Prompt. Why?

Question

Why don't I see a download prompt when I try to export a file or run a report?

Answer

If you try to export data or run a report, but never receive the pop-up to prompt the download, you may need to adjust your browser settings. Follow the steps below.

1. Click Tools.

2. Click Internet Options.

3. Under the Security tab, click Custom Level.

4. To turn off the yellow bar for downloads, scroll to the Downloads section, then set Automatic prompting for file downloads to Enable.

To turn off the yellow bar for ActiveX controls, scroll to the ActiveX controls and plug-ins section, then set Automatic prompting for ActiveX controls to Enable.

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