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Knowledge and Support - Adaptive Insights

Since The Update, My Screen Loads Oddly Using Internet Explorer. How Can I Fix This?

Question

My screen seems to load oddly when using Internet Explorer. How can I fix it?

Answer

To disable Compatibility View Mode, please take the following steps:

1. If there is a small, blue sheet to the right of the URL as shown below, click the sheet. It should turn grey, meaning the compatibility view mode has been disabled. Reload the sheet, and click the Workflow tab. It should load successfully.

2. Go to Tools > Compatibility View Mode and ensure it is not enabled.

3. Go to Tools > Compatibility View Mode settings and ensure Adaptive Insights/Planning is not listed in the box (see screenshot below).

Compatibility.png

4. If you are still receiving the error, ensure that Adaptive Insights/Planning is not listed as an Intranet Site. To do this, go to Tools > Internet Options > Security > Local Intranet Icon > Sites > Advanced > and remove Adaptive Insights/Planning if it is listed as a local Intranet Site.

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