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Adaptive Insights
Knowledge and Support - Adaptive Insights

Why Does The User Activity Panel Show That A User Is Active After The User Logs Out?

Question

I logged out of Adaptive over 5 minutes ago so why is the user activity panel showing that I am still logged in to Adaptive?

Answer

The user activity panel includes descriptions of when users were last active in the instance. Although the system tracks the users' activities by milliseconds, the users' idle time will be put into one of the following categories.

  • In progress
  • A few seconds ago
  • A few minutes ago
  • 5-10 minutes ago
  • 10-20 minutes ago
  • 20-30 minutes ago
  • More than 30 minutes ago

As an example, let's say a user has not been active in the system for 45 minutes. The "More than 30 minutes ago" description would be seen next to that user's name. The active users will be sorted by most recently active to oldest activity within the hour. Since the time out time is 60 minutes, there will not ever be an idle session that is longer than 1 hour.