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Adaptive Insights
Knowledge and Support - Adaptive Insights

When The Only Administrator Leaves Your Company

Question

The only Administrator at my company just left and did not create or assign an Administrative role to any other users. Can you please assign me an Admin role?

Answer

Per our security policy, if the only Administrator in your Adaptive Insights instance leaves your company,  the Support team will need an email from your VP of Finance or higher (i.e. CFO, CEO) requesting that Administrative permission be assigned to a specific user (please use their full name in the request).

The statement should read:

I am requesting that [INSERT NAME] be granted Administrative level access in our model. I understand that giving Admin level access will give [INSERT NAME] salary level detail for the organization as part of their Administrative access in Adaptive Insights.

Please note this is a security measure to ensure sensitive data remains private unless otherwise specified by the client's management.