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Adaptive Insights
Knowledge and Support - Adaptive Insights

Associating A Valid Email Address With Your Adaptive Insights Login (Username)

This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release.

Question

Why do I need to associate a valid email address to my Adaptive Insights user?

Answer

If you have multiple logins or usernames then you should setup each login with a valid email address. This important for a few reasons:

  1. If you ever need to reset your password using the "Forgot your password?" link on the login page.
  2. If you need to submit a ticket to support. Without a valid email address you will not receive their responses.
  3. If you want users to email you reports within the application.
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